Events & NewsDevelopments in the Profession. Developing the Professional. |
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2010 Events
| Yearly | ||||
|---|---|---|---|---|
| Title of Event | Description | Location | Date | |
| Using Social Media to Communicate During a Crisis |
Surprisingly few organizations have modified their crisis communication plans to account for the changes wrought by the Net; even more surprising is the number of organizations with no crisis plans at all. | Washington, DC | March 9 | |
| Help Desk Institute | 80 content-rich sessions for all experience levels; networking opportunities & special events | Orlando, FL | March 16-19 | |
| FOSE | SEE, TOUCH, & LEARN about 2010's most innovative IT solutions! | Washinton, DC | March 23-25 | |
| At-Home Agents | Led by Michele Rowan, former Vice President of Performance Management for Hilton Hotels Corporation. Michele designed the strategy for and led Hilton's expansion from 200 to over 1000+ at-home agents. | Phoenix, AZ | March 25 | |
| Building Better Government Websites to meet Agency and Open Government Objectives: From Strategy to Fulfillment-Training Symposium (view more) | A training symposium focused on strategy, governance, content management, usability and success measurement issues for federal executives, managers and employees and supporting contractors who supervise, create and maintain or review government websites. | Washington, DC | March 30 | |
| Social Media Practical How To's: Connecting the Mission to Social Media Training Symposium |
Learn how contests, blogs, YouTube, Facebook and other social media tools are being integrated into communication and mission strategies. | Washington, DC | April 1 | |
| Demo for Quick & Easy Customer Profiling | By the end of the webinar, you'll know how to identify and prioritize your website's customer segments; use metrics to understand your customers' top tasks; identify ways to conduct on-going customer research; and build mini-personas. | Webinar | April 6 | |
| Helping Your Site Visitors Engage and Succeed |
Citizens come to government with their own goals and tasks in mind. Learn to focus your website and engagement activities on your customers and their major tasks – and how to present opportunities for them to engage when and where they want to. | Washington, DC | April 8 | |
| IRMCO 2010 | Presented by GSA, the Interagency Resources Management Conference (IRMCO) brings robust content, renowned thought-leaders, engaged attendees, and sponsors with solutions specific to this topic, to connect and network with each other. | Cambridge, MD | April 11-14 | |
| Government Customer Support Conference | It is time to transform current approaches for delivering service and support. Huge opportunities exist to evolve support tools and resources to be demonstrably more helpful, cost-effective and ecologically aware. | Alexandria, VA | April 19-21 | |
| SOCAP 2010 Symposium | The SOCAP Symposium will provide a convenient, effective forum for customer care professionals to discuss key issues, trends and strategies with industry peers while engaging with top business leaders and subject matter experts all in ONE place! | Atlanta, GA | April 25-28 | |
| 2010 Government Web Managers Conference |
Join your peers for our biggest networking event of the year: the annual two–day Government Web Managers Conference, April 27–28, 2010, in Washington, DC. Last year, nearly 500 of your colleagues participated from around the country. Theme of the conference this year will be Open Government and Citizen Engagement. | Washington, DC | April 27-28 | |
| Knowledge Management Conference | Knowledge Management will review how agencies are collaborating through information sharing, creating new value through knowledge innovation, leveraging their knowledge assets, simplifying access to public information, ensuring the accuracy and privacy of the information they share, and extracting value from their large data repositories to support actionable decision-making. | Washington, DC | May 3-5 | |
| Designing Forms and Surveys for the Web | This session will focus on designing registration forms, surveys, and other engagement tools for a broad consumer audience that includes seniors, the 50 percent of U.S. adults who read at the 8th grade level or below, and second-language English speakers. Having this knowledge is particularly important, so we can make it easier for people to input data online, apply for government benefits and services, and help people engage with their government. | Washington, DC | May 19 | |
| Video Bootcamp |
Video is often the best way to communicate ideas or offer instruction. And it is increasingly being used by agencies to engage with citizens online. As the web moves to video, it is critical that everyone learn to work in this remarkably powerful medium. | Washington, DC | May 25-26 | |
| Content ROT: How to Find and Treat It |
You don't need a full–blown content management system or a special application. What you need is a practical process for reviewing all your web content—regularly and systematically. | Washington, DC | June 1 | |
| Measuring the Performance of Government Websites and Citizen Engagement | This introductory session will provide perspective on the growing attempts to measure the performance and impact of government websites. | Washington, DC | June 9-10 | |
